Question 1

How many owners can attend group classes?

Accepted Answer

A maximum of 2 so that dogs do not become distracted.

Question 2

Where are you based?

Accepted Answer

Just outside Kintore in rural Aberdeenshire. You will find our address and map here.(https://www.stormcertanew-003.co.uk/questions-answers/#)

Question 3

What if my dog comes in season or becomes ill during the block of classes so cannot attend?

Accepted Answer

As we are training you and not your dog, we recommend you come along without your dog so that you do not miss any content.

Question 4

What do I need to bring to lessons?

Accepted Answer

You will need a slip lead and whistle. The slip lead length and width is dependant on your dog and preference. Avoid leads with stretch in them.

Whistles – ideally a 210.5 or 211.5 acme whistle. Both leads and whistles can be purchased from The Working Puppy Company at the start of a lesson or block of classes, or independently.

Question 5

Do you offer behavioural training?

Accepted Answer

Yes we do, training and behaviour go hand in hand.

Question 6

Do you use treats for training?

Accepted Answer

No treats! We use appropriate praise from the owner in the form of touch, eye contact and verbal praise. A lot of dogs are not treat orientated, and we believe the dog should be behaving for you not the treat!

Question 7

Can you come to us for training?

Accepted Answer

Most of our lessons take place at our facility at Wester Fintray Farm apart from initial puppy consultations. We do sometimes use the village of Kintore to work on issues such as traffic. We can come to you but prices are based on travel time as well as mileage.

Question 8

What do I need to wear?

Accepted Answer

All our lessons take place outside, in all weather! In the colder months and wet weather please dress appropriately.

Question 9

What happens if a lesson is cancelled?

Accepted Answer

We will post the cancellation on our Facebook page and email you to let you know as early as possible. The lesson will then be re-scheduled.

Question 10

What do I do if I can’t attend a lesson?

Accepted Answer

Please contact us just to let us know!

Question 11

Do you have toilet facilities?

Accepted Answer

I’m afraid we don’t at present. Work in progress!

Question 12

What is your Cancellation Policy?

Accepted Answer

You may cancel a 1:1 lesson up to 4 days prior to the lesson taking place to recieve a full refund. Group classes must be cancelled 2 weeks prior to the classes starting to receive a full refund.

Q & A